Privacy

Updated at: 2025-08-11.

1. Introduction

Lyo GmbH ("we", "us", or "our") operates the alptime.ch website (the "Service"). This Privacy Policy informs you about how we collect, use, and disclose personal data, and the rights you have regarding your information.

2. Data Controller

The data controller responsible for your personal data is:

Lyo GmbH
Europaallee 41
8004 Zürich, Switzerland
Email: hello@alptime.ch

3. What Data We Collect

We collect only the data you provide during account registration or communication with us. This includes:

  • First and last name
  • Email address
  • Phone number
  • Address, State, ZIP/Postal code, City

We do not collect IP addresses, browser information, device identifiers, or usage data. We do not use cookies or analytics tools.

4. How We Use Your Data

We use your personal data to:

  • Provide and maintain our Service
  • Process subscriptions and payments
  • Communicate with you regarding service updates or support
  • Allow you to manage your account

5. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for processing personal data depends on the context:

  • Your consent
  • Contract performance
  • Compliance with legal obligations
  • Legitimate interests, provided your rights are not overridden

6. Data Storage and Hosting

All personal data is stored on servers located in Switzerland. We use a Swiss hosting provider to ensure that your data stays within a jurisdiction with strong privacy protections.

7. Third-Party Services

We use Stripe to process payments. When you purchase a subscription, your payment details (such as credit card number) are sent directly to Stripe. We do not store any payment information.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to fulfill legal and contractual obligations. You can delete your account at any time through your profile settings or by contacting us.

9. Data Transfers

We do not transfer your data outside of Switzerland. The only exception is through Stripe, which may process data in accordance with its own legal frameworks and international agreements.

10. Your Rights

You have the right to:

  • Access, correct, or delete your data
  • Withdraw consent at any time
  • Restrict or object to processing
  • Request data portability
  • Lodge a complaint with a supervisory authority

You can exercise most rights directly via your account. For all others, please email us at hello@alptime.ch.

11. Data Security

We implement appropriate technical and organizational measures to protect your data. While no system is 100% secure, we strive to safeguard your personal information using best practices.

12. Links to Other Sites

Our Service may contain links to external sites, such as public status pages. These may lead to third-party domains. We are not responsible for the content or privacy practices of such websites. Please review their policies individually.

13. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Please review this policy periodically.

15. Contact

If you have questions about this Privacy Policy or your personal data, contact us at:

alptime.ch by Lyo GmbH
Europaallee 41
8004 Zürich, Switzerland
Email: hello@alptime.ch